- Terms and Conditions -

 

iqCron Accounting

_{ABN:  55 851 958 213}

_Mar 2022

 

1. Definitions and Interpretation:

 

1.1 Hereinafter, unless the context otherwise requires:

1.1.1 "You" and "Your" means a Client who has entered into a formal engagement agreement for our services, or a person acting on their authority (including the possessive-form where contextually applicable);
1.1.2 "We", "us" and "our" means iqCron Accounting (and includes the possessive-form where contextually applicable);

1.1.3 "User" means any person or entity including a client or non-client who is using our website iqcron.com.au and its contents or our other contents;

1.1.4 Words in the singular include the plural, and vice versa, where context permits;

1.1.5 Gender-specific terms apply to all genders.

1.1.6 If a party includes multiple persons or entities, their obligations are joint and several.

1.1.7 Headings are for convenience only and do not affect interpretation of these terms.

 

1.2 Key Abbreviation and Phrases:

1.2.1 "TSEC" means the mandatory online 'Taxation Service Engagement Consent' form representing formal Engagement Agreement/Letter.

1.2.2 "Services" encompasses all of our accounting, bookkeeping, taxation and business tax advisory services we provide.

1.2.3 "CoPC" means the Tax Agent Services (Code of Professional Conduct) Determination 2024 under the Tax Agent Services Act (TASA) 2009.

1.2.4 "ATO" refers to the Australian Taxation Office.

1.2.5 "ASIC" refers to the Australian Securities and Investments Commission.

1.2.6 "Peak tax time" means March-November.

1.2.7 "Off-peak tax time" means December-February.

1.2.8 "Tax season/time" means July to October.

1.2.9 "Terms" means these 'Terms and Conditions'.

1.2.10 "SMEs" means Small-to-Medium Enterprises.

1.2.11 "Formal Engagement Agreement" means the TSEC is executed upon submission, either by:
(a) you directly; or
(b) us with your express verbal authorization (given during an in-person or over-the-phone consultation).

1.2.12 "TFN" stands for 'Tax File Number'; "ABN" stands for 'Australian Business Number' and "ACN" stands for 'Australian Company Number'.

1.2.13 "DOB" stands for Date of Birth

1.2.14 "EOFY" and "EOFQ" stand for 'End of Financial Year' and 'End of Financial Quarter' respectively.

1.2.15 "FNE" and "QE" stand for 'Fortnight Ending' and 'Quarter Ending' respectively.

1.2.16 "FY2022" or "FY-2022" or "FY22" or "FY-22" stands for Financial Year 2021-22 meaning full financial year including dates from 1 July 2021 to 30 June 2022.

1.2.17 "P&L" and "BS" stand for "Profit and Loss" and "Balance Sheet" representing 'Statement of Financial Performance' and 'Statement of Financial Position' respectively.

1.2.18 "SPFR" stands for 'Special Purpose of Financial Reports' based on your factual information within a given period of the FY.

 

 

2A. Client Security Protocol & Scam Prevention:

 

2A.1 Personal Information Protection
(a) Never disclose sensitive data (TFNs, bank details, DOB) to unsolicited callers/texts, even if they:

- Claim affiliation with the ATO, Centrelink, or other agencies; or

- Threaten immediate legal action or arrest; or promise refunds or benefits (common scam tactic).

 

(b) Credential Security
(i) Never share:

- myGov/mygovID login details;

- One-time codes (SMS/email); or

- Security questions (mother’s maiden name, etc.).

 

(c) Authentication Requirements
(i) Mandatory MFA: Enable multi-factor authentication for:

- myGovID (ATO Digital ID Standards);

- Business portals (BAS, STP); and

- Cloud accounting software.

 

(d) Reporting Suspected Scams
(i) Immediate Actions:

- Contact our office directly (0422 270 122) to verify legitimacy;

- Forward suspicious emails to ReportEmailScams@ato.gov.au; or

- Report to Scamwatch.

 

(e) Our Communication Standards
(i) We will never:

- Request credentials via links in unsolicited emails/SMS;

- Threaten immediate legal action; or

- Demand payment via gift cards/cryptocurrency.

 

2A.2 Our Communication Protocol:
(a) We will only initiate contact if:

(i) You are an existing/former client; or

(ii) You have expressly or implicitly requested contact (e.g., via submission of our TSEC form).

 

(b) No Unsolicited Marketing:
We maintain a strict ethical marketing policy:

✓ We never engage in invasive advertising (cold calls, spam emails, or mass SMS campaigns)

✓ Our boutique practice is growing exclusively through client referrals and testimonials that attest to our service quality and professional standards

✓ View our Google Business profile to see authentic client feedback and ratings demonstrating our commitment to excellence

 

2A.3 Secure Form Submission:
(a) Only use our TLS 1.3 encrypted TSEC form visiting our website www.iqcron.com.au (no third-party plugins).
(b) Post-registration, we will clearly communicate next steps for any additional forms.

 

2A.4 Verification Requirements:
If contacted by any entity (including us, ATO, ASIC, Centrelink or law enforcement):
(a) Decline immediate information disclosure.

(b) Do NOT click on any SMS or email link unless you are 100% sure about its valid source.
(c) Request a reference number and independently verify via their Official contact page; for example:

(i) The ATO: Official contact page (ato.gov.au/contact); or

(ii) iqCron Accounting:

Call: 0422 270 122; or

Email: admin@iqcron.com.au (email responses are prioritized for verified clients/referrals only).

 

2A.5 Disclaimer:
We are an independent firm (registered Tax & ASIC agents) with no direct affiliation to government agencies.

 

2A.6 Client Due Diligence:
When in doubt, contact us before sharing information if you are our existing client.

 

2. Acceptance of Terms:

 

2.1 By:

2.1.1 Accessing our website iqcron.com.au, or;
2.1.2 Submitting our TSEC form or any other form/s solely from our sources, or;
2.1.3 Booking appointments through our Calendly booking app link or our other means from your or our end, or;
2.1.4 Communicating via phone/SMS/email/in-person with us.

 

you agree to these Terms and Conditions and our Privacy Policy.

 

2.2 Our Website and Online Content Use Disclaimer:

 

2.2.1 No Implied Professional Relationship or Contract:
(a) User's access to or use of this Website, including any content or materials, does not create a client, advisory, or fiduciary relationship between the user and us, unless expressly agreed in writing under a formal engagement agreement (i.e by submitting our TSEC form and/or visiting us in-person).

(b) "Client" or "Potential Client" - if any - refers only to individuals or entities in active, documented discussions regarding specific services, where both parties explicitly agree to preliminary consultations. Professional relationship or contract for our services between parties does not include unsolicited inquiries or general website users.

 

2.2.2 Compliance with Professional Standards:
Notwithstanding clause 2.2.1, we adhere to all professional standards and ethical requirements mandated by the Institute of Public Accountants (IPA) and applicable laws of Australia.

 

2.2.3 Intellectual Property Rights:
(a) All content on this Website (including text, graphics, and logos) is our exclusive property or licensed to us, protected under Australian copyright law.
(b) User must not reproduce, modify, or distribute any content without our prior written consent.

 

2.2.4 Zero-Tolerance for Fraud & Scams:
(a) We reserve the right to report and prosecute any fraudulent activity (e.g., impersonation, phishing, or unauthorized use of our branding) to relevant authorities, including the Australian Cyber Security Centre (ACSC) and AFP.
(b) Alteration of documents, invoices, or communications purporting to originate from us is strictly prohibited and may result in legal action.

 

2.2.5 No Reliance on Website Content:

(a) The Website and its content are provided for general informational purposes only and do not constitute professional advice. User must seek independent accounting, tax, or financial advice tailored to their specific circumstances.

 

2.3 Third-Party Services:

2.3.1 Certain functionalities provided through our Services (including but not limited to Calendly, QuickBooks, Xero, MYOB, the ATO, the ASIC, online company or trust registration portals and similar platforms, collectively "Third-Party Services") operate under independent terms, conditions, and privacy policies distinct from and not governed by these Terms.

 

2.3.2 To facilitate your service requests, we may disclose relevant personal or transactional data to Third-Party Services as reasonably necessary. By utilizing Third-Party Services in connection with our Services, you expressly:
(a) acknowledge and agree to comply with the applicable third-party terms, conditions, and privacy policies; and
(b) release and hold us harmless from any liability arising from your or any user's use of or interaction with Third-Party Services.

 

2.3.3 We disclaim all liability for acts, omissions, or content of Third-Party Services, including breaches of privacy or data security.

 

3. Service Provision:

 

3.1 Practice Structure & Service Model:
We operate as a boutique accounting practice from a home-based office under these terms:
(a) Sole Practitioner: Services are delivered personally by the principal with limited availability during school holidays/unexpected family care needs;
(b) Client Focus: Preference given to individuals and SMEs (<$5M turnover) for quality control;
(c) Service Style: Emphasis on thorough, personalized work over high-volume processing.

 

3.2 Service Terms:

3.2.1 Allocation:
Services are first-come, first-served unless:
(i) Urgent ATO deadlines require reprioritization (at our discretion); or
(ii) You qualify for priority under a pre-arranged retainer agreement.

 

3.2.2 Conditions:
We reserve the right to suspend services if:
(a) Incomplete or inaccurate information is provided; or
(b) Fees remain unpaid for more than 7 days after the invoice date;
(c) Other reasonably attributable conditions apply, as outlined in our agreed terms and conditions.

 

3.2.3 Appointment Protocol:
(a) Strictly by appointment (no walk-ins);

(b) Maximum of 4 attendees per meeting.

(c) New or Re-Engaged Clients:
To confirm your commitment to attendance, we recommend an advance payment of $66. This payment:

✓  Will be applied toward your final invoice;

✓  Helps us reserve dedicated time for your needs; and

✓  Serves as a reminder of our $44 cancellation fee for missed appointments without notice.

(d) Fees must be paid upfront before we can release the prepared document or lodge your tax returns. We do not do Fee-from-Refund.

(e) Key Fee Structure:

(i) Our basic tax return service starts from $110 inc. GST per FY.

(ii) Our basic bookkeeping fee starts from $110 inc. GST per month.

(ii) Final fees may vary based on complexity and specific client circumstances.

(iii) For more details on pricing and service inclusions, please refer to Clause 6 of these terms.
(c) 24 hr cancellation notice required;

(d) Non-attendance/No-show or short notice cancellation less than 4 hours notice may incur cancellation fee of $44.00 inc. GST

 

3.2.4 Turnaround Times:
(a) Basic or standard services: Usually completed within same business day or appointment if all information is available and complete;
(b) Peak periods (March-November): Delays may occur;
(c) Urgent requests: Subject to 25% surcharge.

 

3.3 Continuity & Backup:
(a) Virtual consultations remain available during family care disruptions;

 

3.4 Client Suitability:
We reserve the right to decline engagements where:
(a) Complex needs exceed our scope; or
(b) Communication barriers prevent effective service.

 

3.5 Diversity Commitment:

(a) We serve all clients equally regardless of background, faith or cultures, but reserve the right to terminate engagements for discriminatory behavior.

 

3.6 Home Office Policy:
(a) Our practice operates from a dedicated, professionally equipped office space within our residential garage, designed for convenient client access while maintaining security and privacy.

 

(b) Client access to the main residence is restricted due to:
(i) Private residential covenants;
(ii) Landlord agreements (where applicable); and
(iii) Family privacy considerations.

 

(c) The premises feature:
(i) 24/7 video and audio surveillance for security;
(ii) No cash storage on-site at any time; and
(iii) Professional-grade document storage systems.

 

(d) By engaging our services, you:
(i) Consent to necessary security monitoring;
(ii) Acknowledge recordings are retained only for incident documentation or legal compliance; and
(iii) Confirm understanding that no cash transactions occur at the premises.

 

3.7 Employer Client Responsibilities & Legal Obligations:

 

3.7.1 Scope:
If you are a past, current, or potential client who employs individuals (as employees or contractors), you acknowledge sole responsibility for complying with all employer-related tax and legal obligations, including but not limited to:

 

3.7.2 Specific Obligations:
(a) Superannuation: Timely payments under the Superannuation Guarantee (Administration) Act 1992 (Cth).
(b) Workers’ Compensation Insurance: Coverage as per the Workers’ Compensation and Injury Management Act 1981 (WA).
(c) PAYG Withholding: Withholding and reporting under *Taxation Administration Act 1953 - Schedule 1*.
(d) Taxable Payments Annual Report (TPAR): Annual reporting under Taxation Administration Act 1953.
(e) Payroll Tax: Payments and reporting under *Pay-roll Tax Assessment Act 2002 (WA)*.
(f) Fringe Benefits Tax: Reporting and payments under Fringe Benefits Tax Assessment Act 1986.
(g) Other Duties: Compliance with all other laws governing employer-employee/contractor relationships.

 

3.7.3 Client Declaration:
By agreeing to these Terms, you:
(a) Confirm understanding of these obligations whichever apply to you;
(b) Warrant compliance (past, current, or future) where applicable; and
(c) Release iqCron Accounting from any duty to remind you of these obligations.

 

3.7.4 Limitation of Liability:
iqCron Accounting is not liable for losses arising from your breach of these obligations due to ignorance or neglect.

 

3.8 Confidentiality & Discretion:

 

3.8.1 General Principle:
Neither party shall disclose the other’s Confidential Information without consent, except as required by law or these Terms.

 

3.8.2 Definition:
Confidential Information includes all non-public data, including:
(a) Proposals/tender documents;
(b) Trade secrets or methodologies; and
(c) Any sensitive business documents.

 

3.8.3 Permitted Disclosures:
Confidential Information may be disclosed to:
(a) Legal advisors under confidentiality;
(b) Authorities if legally compelled; or
(c) Parties necessary for service performance (as outlined in these Terms).

 

3A. Regulatory Disclosures:

 

3A.1 TASA 2009 and the CoPC Compliance:
Our services are provided in accordance with the TASA 2009 and the CoPC - Determination 2024.

 

3A.2 Mandatory Disclosures:
(i) Material Matters Affecting Engagement Decisions:

(a) As of 1 July 2025, there are no circumstances that could reasonably influence your decision to engage our services. Should any such matters arise, we will disclose them in writing prior to service commencement.

 

3A.3 TPB Public Register:

The Tax Practitioners Board maintains a public register of tax agents at www.tpb.gov.au/public-register. You may verify iqCron Accounting here and engage us with confidence.

 

3A.3 Complaints Process:
(i) Internal Resolution:

- Complaints must be submitted via email to admin@iqcron.com.au.

We will:

✓ Acknowledge receipt within 7 business days;

✓ Investigate the complaints with due care and fairness;

✓ Attempt resolution within 14 days.

 

(ii) Escalation to TPB:
If unsatisfied with our response, you may lodge a complaint with the Tax Practitioners Board at www.tpb.gov.au/complaints.

The TPB will:

✓ Acknowledge receipt;

✓ Risk-assess your complaint;

✓ Advise review rights if unresolved.

 

4. Client Identification Requirements:

 

4.1 For security purposes:

4.1.1 We do not respond to general email queries from non-clients without TSEC form submission;
4.1.2 New clients must complete and submit our TSEC form before we establish email communication;
4.1.3 Telephone queries are limited to five (5) minutes for general inquiries.

4.1.4 You may provide your TFN and DOB after initial contact, but this will delay onboarding. 

4.1.5 Under the Taxation Administration Act 1953 (Schedule 1, Section 202BA), as a registered tax agent we are permitted to request your Tax File Number (TFN) when it is required for a purpose authorised by taxation law.

4.1.6 We can NOT and/or do NOT request or use your TFN for:

(a) Non-tax purposes (e.g., credit checks, identity verification unrelated to tax).

(b) "Just in case" scenarios without a current tax-law purpose.

(c) Your TFN will be handled in accordance with the Privacy Act 1988 and stored securely as per our Privacy Policy.

 

5. ATO and ASIC Communications:

 

5.1 Although we may act as your registered tax agent or ASIC agent:

5.1.1 The ATO and the ASIC typically contact you directly first for most matters;
5.1.2 You must notify us immediately of any ATO communications;
5.1.3 In any circumstances, you remain responsible for notifying us and ensuring compliance with your tax obligations.

 

6. Fees and Payment Terms:

 

6.1 Ongoing Business Services (Bookkeeping, BAS, Financial Reporting) fees:

 

6.1.1 Clause 6.1 is calculated as 2% to 3% of your entity's monthly GST-exclusive turnover. Under this, our services may include:

✓ Discounted first consultation

✓ Accounts set-ups, switching and/or on-boarding into an accounting software

✓ One-off assistance and tutorial on setting up your invoicing, payroll, employees or contractors, product or services and clients or suppliers

✓ Transaction recording & bank reconciliations (monthly  maximum transactions limit may apply)

✓ BAS/IAS preparation & lodgment (where applicable)

✓ Quarterly financial reports or summaries (where applicable)

 

6.1.2 Fee Caps (including GST):

✓ Minimum: $110/month (excludes BAS preparation and/or monthly  transactions limit of 50)

✓ Maximum: $3,300/month (this cap prevents excessive fees for high-turnover clients and may include Bookkeeping, BAS, Payroll and Financial Reporting)

✓ Example: Your monthly $5,000 turnover × 2.2 % = our accounting fees $110/month (excludes EOFY tax return service)

 

6.1.3 Turnover Calculation:

a. Gross Turnover means:

a.1 Total business income (excluding GST) from:

✓ Sales invoices

✓ Merchant facility statements

✓ Cash receipts

 

a.2 Excludes:

✓ Loan proceeds

✓ Asset sales

✓ Personal capital contributions

 

6.1.4 Fee Verification:

✓ Calculated automatically via linked accounting software (Excel/Xero/QuickBooks) and verified by the qualified accountant

✓ Monthly statement or invoice provided and due by the 15th of each month

 

6.1.5 Fee Adjustments:
a) Annual Review:

✓  Fees adjusted annually on 1 July by CPI + 2% (max 5% total increase).

✓ Where applicable, 30 days’ written notice for changes.

 

b) Client-Specific Changes:

b.1 If turnover increases/decreases by >20% for 3 consecutive months:

✓ New fee rate negotiated upon your request

✓ Client may switch to hourly rates ($132/hr including GST) upon negotiation

 

c) If your entity's monthly turnover is $0, fixed fees or ongoing agreed fees are applicable.

 

6.2 Tax Agent Services (Fixed Fees Only as per IPA APES 305 (Fee Competence):

 

✓ Tax return preparation, ATO disputes, and SMSF tax compliance are charged at fixed rates (Schedule A).

✓ Fixed fee for Tax Agent Services prohibits percentage-based fees for tax-related services per Tax Agent Services Act 2009.

 

6.2.1 Schedule A – Fixed Fees (Tax Services):

 

✓ Individual Tax Return - ($110 –$880) which excludes bookkeeping, tax planning and other conditions may apply;

✓ Company or Trust Tax Return - ($440 – $3,300) for an entity with less than $3M turnover, excludes bookkeeping, tax planning and other conditions may apply;

✓ SMSF Annual Return - ($880 – $3,300) which includes audit-ready records, excludes bookkeeping, tax planning and other conditions may apply;

✓ ATO Audit Support - $188/hr which includes letter drafting & representation and other conditions may apply

✓ Tax Consultations - $176/hr for general tax consultation only (in-person)

✓ Tax Consultations - $132/hr for general tax consultation only (over-the-phone)

 

6.3 Payment Terms:

6.3.1 Invoices are issued monthly in advance for fees under clause 6.1; payable within 7 days.

6.3.2 Invoices are issued on the appointment day for fees under clause 6.2; payable on receipt or strictly within 7 days.

6.3.3 No return is lodged or documents are released before the fees are received by us.
6.3.4 Late payments incur 10% p.a. interest + $55 late fee.
6.3.5 Services are suspended if fees are unpaid for 14+ days.

6.3.6 All fees are payable upfront (no "fee from refund" option).

 

6.4 Debt Collection Process:

 

6.4.1 Any unpaid account over $150 that remains outstanding for 60 days:

✓ May be referred to the debt collection agencies

✓ May be listed as a default on your credit file

 

6.4.2 Once an account is referred to the third party debt collections agency, we cannot intervene in the process

 

6.5 Fee Compliance Disclosures:

 

6.5.1 Our fee structures:
(a) Complies with:

✓ Tax Practitioners Board Guideline 10/2021

✓ IPA APES 305 (Fee Competence), and;

✓ Australian Consumer Law (avoids Unfair Contract Terms)

 

(b) No fees are tied to:

✓ Tax refund amounts

✓ ATO audit outcomes

✓ Investment performance

✓ Background preferences

 

6.6 Fee Discounts:

 

6.6.1 iqCron Accounting may offer discretionary fee discounts for bundled services or promotional periods. All discounts:

✓ Apply only to future services (not retroactively);

✓ Require written confirmation in an Engagement Letter, emails and/or in invoice detailing reasons and ;

✓ Exclude government fees (ATO/ASIC charges);

 

6.6.2  Discounts are only allowed as:

(a) Early-payment discounts (e.g., 5% off if due fees paid on the same day without any delay)

(b) Bundled service packages (e.g., Bookkeeping + BAS + tax return discount)

(c) Loyalty discounts for long-term clients

 

6.6.3 To adhere to IPA APES 305 (Fee Competence) or Tax Agent Services Act 2009 obligations our discounts do not reduce our responsibilities for accurate information provision or compliance. 

 

6.6.4 Fee Structure Policy:

 

(a) Indicative Nature of Fees:

All quoted fees under clause 6 are indicative only and subject to variation

Fees may be adjusted based on:
(i) Client-specific circumstances and extra time
(ii) Complexity of requested services
(iii) Changes to our business policies

 

(b) Standard Fee Arrangements:

- Fixed fees apply to most defined tasks and services.

- Time-based charges are typically limited to:
(i) Verbal consultations
(ii) Additional work hours beyond standard scope

 

(c) Notification of Changes:

(i)  Fee adjustments will be communicated promptly

(ii) Clients will be notified of any material changes to agreed fee structures

 

7. Scope of Professional Services:

 

7.1 As a Registered Tax Agent (26184273):

We:
7.1.1 Prepare and lodge all types of Australian tax returns (individuals, companies, trusts, partnerships, SMSFs);
7.1.2 Provide tax compliance advice under Tax Agent Services Act 2009;
7.1.3 Represent clients in ATO audits, objections, and disputes;
7.1.4 Calculate and advise on Capital Gains Tax (CGT), Fringe Benefits Tax (FBT), and GST liabilities;
7.1.5 Prepare and lodge Activity Statements (BAS/IAS);
7.1.6 Advise on tax planning strategies compliant with *Income Tax Assessment Act 1936/1997*;
7.1.7 Assist with PAYG withholding compliance and reporting.

 

7.2 As a Registered ASIC Agent (49959):

We:
7.2.1 Assist with registering new companies/business names with ASIC/ABR;
7.2.2 Prepare and lodge annual company statements;
7.2.3 Update company details (directors, addresses, share structures);
7.2.4 Assist with corporate compliance under Corporations Act 2001;
7.2.5 Assist with processing ASIC fee payments on clients' behalf;
7.2.6 Provide ASIC document retrieval services.

 

7.3 As an IPA Member:

We:
7.3.1 Provide services compliant with IPA's Code of Professional Conduct;
7.3.2 Maintain continuing professional education (CPE) requirements;
7.3.3 Adhere to APES 110 Code of Ethics for Professional Accountants;
7.3.4 Participate in IPA's Quality Review Program;
7.3.5 Offer business tax advisory services based on factual information only under IPA practice guidelines.

 

7.4 SMSF Administrative Assistance and Tax Compliance Services Only (No Investment Advice):

We:
7.4.1 Provide administrative assistance for SMSF establishment strictly per client instructions only, including:

✓ Lodging ATO registrations (i.e ABN, GST, ESA registrations)

✓ Preparing standard compliance documents

✓ Assisting with ABN/TFN applications

✓ Assisting with other administrative tasks including SMSF-compliant accounting software on-boarding
7.4.2 Prepare SMSF annual returns (SAR) and financial statements;
7.4.3 Calculate minimum pension payments (NOT pension planning);
7.4.4 Assist with audit-ready documentation preparation (please note, we are not an SMSF auditor);
7.4.5 Lodge SMSF annual returns to the ATO;
7.4.6 Tax advise on contribution caps and excess contributions tax;
7.4.7 Review compliance with SIS Act 1993 requirements.

 

8. Explicit Limitations of Services & Regulatory Compliance

 

8.1 Not a Financial Adviser / No AFSL:

iqCron Accounting does not hold an Australian Financial Services Licence (AFSL) and cannot and do not provide:

(a) Personal or business financial product advice (e.g., investments, insurance, superannuation fund selection);

(b) Securities, investment, or retirement/pension planning advice;

(c) Actuarial or wealth management advice.

 

8.2 No Legal Advice:

8.2.1 We do not provide legal advice, including but not limited to:

(a) Contract drafting, disputes, or interpretation;

(b) Litigation or court representation;

(c) Family law, estate planning, or probate matters.

8.2.2 Clients must consult a qualified solicitor for legal matters.

 

8.3 No Guarantees on Tax Outcomes:

(a) Tax advice is based on current laws and ATO interpretations, which may change;

(b) The ATO may challenge positions taken in lodgements, and outcomes are not guaranteed;

(c) We are not liable for legislative changes affecting prior advice.

 

8.4 SMSF Tax Compliance Only (Not Investment Advice):

8.4.1 We only provide:

(a) SMSF tax compliance services as per clause 7.4

8.4.2 We do NOT:

(a) Recommend specific investments or strategies;

(b) Provide SMSF investment or product advice;

(c) Perform SMSF audit and we are not an SMSF auditor. 

 

8.5 Client Responsibility for Accuracy:

8.5.1 Clients must supply complete, accurate, and timely information;

8.5.2 We rely on client-provided data and are not liable for errors due to:

(a) Incorrect/misleading information;

(b) Omissions or delayed submissions.

 

8.6 Regulatory Compliance:

iqCron Accounting adheres to:

8.6.1 Tax Agent Services Act 2009 (TASA) and Tax Practitioners Board (TPB) requirements;

8.6.2 ASIC regulations for company and business registrations;

8.6.3 ATO compliance and ethical standards;

8.6.4 IPA Code of Professional Conduct.

 

8.7 Pre-Engagement Disclaimer (For Free Consultations/Quotes) - if any

8.7.1 Free initial consultations or quotes (if any) do not create a client relationship. Confidentiality and professional obligations under TASA 2009 and APES 110 apply only after you sign our Engagement Letter (e.g TSEC form) and we confirm conflicts of interest checks.

 

9. Liability:

 

9.1 iqCron Accounting's "Liability is Limited by a Scheme Approved Under Professional Standards Legislation" which means the liability for professional negligence is capped under:

(a) Professional Standards Act 1997 (WA)

(b) Tax Agent Services Act 2009 (Cth)

(c) IPA's Professional Standards Scheme (PSC-2021-001)

 

9.2 Exclusions: Notwithstanding clause 9.1, we are not liable for:
9.2.1 Errors in client-provided information;
9.2.2 Changes in tax laws;
9.2.3 ATO actions or penalties and;
9.2.4 Losses arising from cyberattacks, data breaches, or unauthorized system access, except where directly caused by our proven failure to implement reasonable security measures required under Australian Privacy Principles (APPs) or Tax Agent Services Act 2009 obligations.

 

10. Dispute Resolution:

 

10.1 Disputes will be resolved through:

10.1.1  Fairness and good faith negotiation;
10.1.2 Mediation in Perth, WA if unresolved;
10.1.3 Legal proceedings in WA courts as last resort.

 

11. General:

 

11.1 These Terms are governed by Western Australian law.

11.2  We may update these Terms and our Privacy Policy periodically under our sole discretion at any time.

11.2.1 Changes take effect upon publication, and your continued use of this website or our services constitutes acceptance.

11.2.2 For existing engagements, the Terms in effect at the time of your signed engagement consent remain binding unless:

(a) changes are required by law or our professional standards (e.g., TASA, APES 110); or

(b) Mutually agreed in writing.

11.2.3 If you disagree with changes, you must cease using the Website or our Services immediately.

 

12. Contact Information:

 

iqCron Accounting
Phone: 0422 270 122
Email: admin@iqcron.com.au
Website: iqcron.com.au